HP StorageWorks MSL4048 Tape Library 

-Tape Library Error Codes

If an error occurs during operation of the library, the library stops the current operation
and displays an error code on the LCD screen. Unless otherwise noted in the
troubleshooting document, try to resolve the error by cycling power to the library
and retrying the last operation. If the error persists, contact the support personnel.
Also access error information from the Support sub-menu item,
 see Viewing logs (Support > View Logs) .

Explanation of error codes

OCP errors

Error codes are displayed in pop-up messages when an error occurs during an
 operation that is initiated from the operator control panel.

The message shows the error code and a description of the error.

For example:

8D 52 
Mechanical Block

The error log contains a list of all errors, with a separate row for each error.
The log shows the Date/Time, Code and Description.

For example:

24/06/05 01:48 D7 50 System Error

where:

24/06/05 = date in the format DD-MM-YY
01:48 = hours in 24h clock format. For example: 1:00 p.m. is 13:00. 
D7 = main error code
50 = error sub-code

Also see, Viewing logs (Support > View Logs)

RMI error log

On the RMI error log, an error entry is displayed as:

05.11.09 13:24:23.02 LIB/ERR, 80 9B 37 31 - - - Robotic Failure.

05.11.09 = the date (YY.MM.DD) 
13:24:23.02 = the time (HH:MM:SS.ss) 
80 9B 37 31 = the error code information 80 = hard error 
(40 would be a recovered error), 9B = main
error code, 37 = error sub-code, 31 = sub-code specific 
information for factory use only.

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Main error code descriptions

Main error codes

Error Code	Description	Details and Solution
80	Can not initialize bar code reader	Power-cycle the unit and retry the operation
81	No response from bar code reader
82	No response from EEPROM on robotic controller
83	Robotic controller generic problem
84	Setting of gripper motor parameters failed NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
85	Setting of slider motor parameters failed NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
86	Setting of elevator motor parameters failed NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
87	Setting of rotation motor parameters failed NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
88	Setting of sled motor parameters failed NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
89	Gripper obstructed NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.	Run the Wellness Test
8A	Slider obstructed NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
8B	Elevator obstructed NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
8C	Rotation obstructed NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
8D	Sled obstructed NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
8E	Ends of gripper movement not in expected range NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
8F	Ends of slider movement not in expected range NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
90	Ends of elevator movement not in expected range NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
91	Ends of rotation movement not in expected range NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
92	Ends of sled movement not in expected range NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
93	Gripper reached a position beyond expected range NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
94	Slider reached a position beyond expected range NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
95	Elevator reached a position beyond expected range NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
96	Rotation reached a position beyond expected range NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
97	Sled reached a position beyond expected range NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
98	Cartridge present sensor not found
99	Slider home sensor not found NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
9A	Rotation home sensor not found NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
9B	Sled position sensor not found NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
9C	Gripper range of motion out of specification NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
9D	Slider range of motion out of specification NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
9E	Elevator range of motion out of specification NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
9F	Rotation range of motion out of specification NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
A0	Sled range of motion out of specification NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
A1	Open Mail Slot failed	Retry the operation If not successful, contact technical support
B0	Command from library controller to robotics controller didn’t complete in time allotted	Reset the unit Retry the operation If not successful, contact technical support
B1	Robot controller reported format error on command from library controller
B2	Communication to robot from library controller failed
B3	Robot stopped due to a released magazine	Check if magazine is completely inserted Retry the operation If not successful, contact technical support
B4	Tape in gripper sensor did not report the expected value NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.	Remove and inspect the magazine or drive for a stuck tape Run the Wellness Test
B5	Robotic controller not responding to command from library controller	Reset the unit Retry the operation If not successful, contact technical support
C0	Network initialization failed	Check network cable, Check the network configuration Power cycle the unit
C1	Telnet interface initialization failed
C2	Web server initialization failed
C6	Ping command did not reach target
C7	Cannot upgrade firmware from USB	Retry firmware upgrade, if not successful Attempt a different upgrade method
D0	ROM checksum incorrect	Retry firmware upgrade
D1	RAM error during Power-On-Self-Test	Power-cycle the unit
D2	Read or Write to NVRAM on library controller failed
D3	Time controller failed during Power-On-Self-Test
D4	Internal UART serial communication error
D5	Communication to display failed
D6	Library controller memory error
D7	Fatal system error
D8	Library controller data base error
D9	No SCSI IC detected
DA	In Wellness Test the bar code read did not match the previous value for that tape	Check the bar code label Run the Wellness Test again
DB	External cooling fan error. sub-code indicates which fan is affected. sub-code 00: drive sled #1, sub-code 01: drive sled #2 NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.	Check if the fan is operational and not obstructed The error sub code will indicate which drive assembly is affected subcode 00 = Drive 1 subcode 01 = Drive 2 subcode 02 = Drive 3 subcode 03 = Drive 4
DC	I2C bus failure	Power-cycle the library
F0	Drive exceeded temperature specification	Check ambient temperature conditions and fans The error sub code will indicate which drive assembly is affected subcode 00 = Drive 1 subcode 01 = Drive 2 subcode 02 = Drive 3 subcode 03 = Drive 4
F1	Library controller lost communication with the drive	Re-seat the tape drive The error sub code will indicate which drive assembly is affected subcode 00 = Drive 1 subcode 01 = Drive 2 subcode 02 = Drive 3 subcode 03 = Drive 4
F2	Drive sled5 not present
F3 error	Drive hardware	Cycle power, after several occurrences Contact technical support The error sub code will indicate which drive assembly is affected subcode 00 = Drive 1 subcode 01 = Drive 2 subcode 02 = Drive 3 subcode 03 = Drive 4
F4	Time allotted for drive loading exceeded	Retry the operation, if not successful Contact technical support The error sub code will indicate which drive assembly is affected subcode 00 = Drive 1 subcode 01 = Drive 2 subcode 02 = Drive 3 subcode 03 = Drive 4
F5	Time allotted for drive unloading exceeded	Attempt Force Tape Eject test Inspect tape for defects after unloading The error sub code will indicate which drive assembly is affected subcode 00 = Drive 1 subcode 01 = Drive 2 subcode 02 = Drive 3 subcode 03 = Drive 4

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Error sub-code descriptions

Robotic error sub-codes

Robotic error sub-codes

Sub-Code	Description
01	Mechanical initialization failure
02	Connection to slave robotic failed
03	Error motor initialization
04	Error during gripper 1 close
05	Error slider 2 home positioning
06	Error elevator 3 home movement
07	Error during sled 5 movement to rotation 4 position
08	Error during rotation 4 initialization, get range failed
09	Error elevator 3 init
0A	Error during rotation 4 to far position
0B	Error first sled 5 init, move to sensor failed
0C	Error during sled 5 movement to rotation 4 position
0D	Error during rotation 4 to drive position
0E	Error slider 2 init, get range failed
0F	Error during slider 2 forward movement
10	Error gripper 1 init, get range failed
11	Error during slider 2 home movement
12	Error during rotation 4 to FAR position
13	Error sled 5 init, move to sensor failed
20	Error inventory scan
21	Error during gripper 1 close
22	Error slider 2 home movement
23	Error during move gripper 1 to scan pos
24	Error reading bar code label
28	Error Extra inventory scan
29	Error during closing gripper 1
2A	Error slider 2 preposition movement
2B	Error during opening gripper 1
2C	Error during sled 5 movement up to sensor
2D	Error slider 2 preposition backwards movement
30	Error slot preposition
31	Error during sled 5 movement in FLMoveRotation
32	Command sending to robotic failed
33	Error during elevator 3 movement in FLMoveRotation function
34	Error during rotation 4 in FLMoveRotation function
35	Error during elevator 3 movement in FLMoveRotation function
36	Error during sled 5 movement in FLMoveSled function
37	Error during sled 5 positioning to mail slot in FLMoveSled function
38	Error during sled 5 positioning to mail slot in FLMoveSled function
39	Error during sled 5 positioning without sensor
40	Movement to/from slot failed
41	Error during first slider 2 movement
42	Error during first gripper 1 movement
43	Error during second slider 2 movement
44	Error during second gripper 1 movement, get range failed
45	Error during third slider 2 movement, move home failed
50	Preposition to drive failed
51	Elevator 3 movement to home sensor failed
52	Sled 5 movement to home sensor failed
53	Error during sled 5 movement to drive position
54	Error during rotation 4 to drive position
55	Error during elevator 3 movement in drive position
60	Move from/to drive failed
61	Error during first slider 2 movement
62	Error during first gripper 1 movement
63	Error during second slider 2 movement
64	Error during second gripper 1 movement, get range failed A4 Error during rotation 4 to far position
65	Error during third slider 2 movement, move home failed
70	Release magazine failed
71	Error during sled 5 movement to rotation 4 position
72	Error during rotation 4 to unlock position
73	Error during move sled 5 to block
80	Opening mail slot failed
82	Error during moving back, sensor was found
90	Movement to home position failed
91	Elevator 3 movement to home position failed
92	Error during sled 5 movement to rotation 4 position
93	Error during rotation 4 to home or far position
94	Sled 5 movement to home sensor position failed
95	Sled 5 movement to transport position failed
A0	Movement to mail slot failed
A1	Sled 5 movement to sensor failed
A2	Sled 5 movement to rotation position failed
A3	Elevator 3 movement to home position failed
A4	Error during rotation 4 to far position
A5	Sled 5 movement to mail slot position failed
NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it. Slider is the part of the robotics assembly that plunges in and out for get and put operations. Elevator is the part of the robotics assembly that moves in the vertical direction. Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive. Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.

Library error sub-codes

The following table lists the library error sub-codes.

Library error sub-codes

Error Code	Description
81	81 Drive wake up failed
88	Error accessing slot status
90	Robotic load not reached Cartridge Present sensor
91	No activity after Load command
92	Time-out while loading tape
93	No activity after load command
94	Time-out drive Unload
95	Drive terminated unsuccessfully
96	Tape not ejected at robot unload
97	Slot not free at robot unload

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Using HP Library & Tape Tools to diagnose problems

When HP Library & Tape Tools is installed on the host server, it can be used to:

• Identify all SCSI devices connected to the system.
• View detailed configuration, identification, inventory, and drive information for the library.
• Easily update library and drive firmware.
• Run advanced diagnostic tests, including connectivity, read/write, media validation, and testing the functionality of the library.
• View library and drive error logs.
• Generate a detailed support file that can be e-mailed or faxed to the support representative for analysis.

The HP Library & Tape Tools diagnostic provides an intuitive graphical user interface with integrated context-sensitive help. It can be downloaded free of charge from www.hp.com/support/TapeTools .

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